Collection Agencies

Complaints against collection agencies that collect debts owed to others should be filed with the Consumer Financial Protection Bureau (CFPB). The CFPB is a federal agency that answers questions and handles complaints about many consumer financial products or services.

 

File a complaint with the Consumer Financial Protection Bureau (CFPB)

Toll Free: 1-855-411-CFPB (2372)

 

Read the Fair Debt Collection Practices Act law.

 

For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.